The GM office of NBK just called in to update me on the issue of NBK card fiasco. NBK management was notified of the case and they reviewed the whole thing. NBK management accepted the facts that were raised, and has apologized for the episode. Also NBK has re-instated my card limits. Although the mini-card remains closed, because this action was applicable on all mini-card holders.
NBK and NBK management, your apology is duly accepted. And thank you for taking time to review my case.
I do have some suggestions if they can be implemented:
- Please update all your customers by email and/or letter about the rules that are being followed for credit card holders after the Central Bank initiative
- Please add the above notice [credit card regulations] on your website especially on the NBK online-banking page
- In Kuwait very few people have direct mailing addresses [residential], but nearly everyone has a direct mailing address at their workplace. Please send in important correspondence to workplace
- Do advice your call center people to escalate the issue to available line managers if they are unable to resolve it over the phone
With this episode behind us…lets hope for a better business-customer relationship in future.
Best wishes…
UPDATES: NBK has responded to the below issue [LINK]
Just got an email from a service provider that a monthly transaction has been declined. I tried manually on the site and it was surely declined. So I call up NBK to inquire about this. And guess what?! NBK decided to do three things in ONE WEEK:
- They canceled a mini card that they so over-zealously sold to me initially, without notification. Their justification was that they closed it off for ALL CUSTOMERS
- They decided to reduce the limit to more than half on my two other credit cards, without notification. Their justification was a Central Bank initiative
- They vehemently announced that they have informed me of all this. My answer STOP LYING
On asking the customer service as to why they did not inform me, the guy went on and on about sending SMS and email and etc etc. Then just to make his case he read off my contact details to me. Thank you very much, but I know all that. Ever bothered calling a customer up personally about this issue? You know my details, so you would also know that I work in the same building where you have a branch. And that branch is only 30 meters away from my office AND ON SAME FLOOR!!
NBK a bank with deep roots in Kuwait and its customers / residents has turned out to be one hell of a blunder. If this is the way they do business than NBK…THANK YOU but NO THANKS. The day you sold me your card service you were literally begging me to get one. You even came to my doorstep personally with the envelop just to show how much you care! But now what happened to your service?! You may recall that this is called CUSTOMER SERVICE. And if you have none than better not lie about it, just don’t do it.
Tell you what NBK, I have now decided to CANCEL all of my accounts with you …AND I AM INFORMING YOU beforehand just for the record. I have already been burnt once before when you decided to hike charges for one particular business service without informing. And that was embarrassment enough.
NBK you may laugh off my rant because I am not one of your MEGA customers, but I feel pinched by your business practices, and I am a customer. Customer Service 101: “The customer is always right”
Hopefully you may read this and realize what I have just said…if not then continue your muses with the rest of us.
[click for larger pic]
NBK Walkathon is on March 22nd. Registrations are taking place at NBK tent near Scientific Center on Gulf Road up to March 21st. Registrations will be done from 9am till 1pm and from 4pm till 9.30 pm everyday.
The walkathon is open to all ages and gender. Though the distance and starting points and starting times will differ for men, women and children.
More details here [LINK]
HSBC has issued this advisory against the counterfeit KD20 notes.
Download this advisory [LINK]
You will need Acrobat reader to open this PDF file. Download Acrobat reader [LINK]
This is strange, it seems Gulf Bank will only cater to Kuwaiti customers as far as salary accounts are concerned. Their salary requirements is beyond most of non-Kuwaitis for Salary Gold Account. NBK is the best bank in Kuwait anyways.
Gulf Bank Salary accounts [LINK]
Latest Comments