NBK shameful customer service: Triple card fiasco in one week
UPDATES: NBK has responded to the below issue [LINK]Â
Just got an email from a service provider that a monthly transaction has been declined. I tried manually on the site and it was surely declined. So I call up NBK to inquire about this. And guess what?! NBK decided to do three things in ONE WEEK:
- They canceled a mini card that they so over-zealously sold to me initially, without notification. Their justification was that they closed it off for ALL CUSTOMERS
- They decided to reduce the limit to more than half on my two other credit cards, without notification. Their justification was a Central Bank initiative
- They vehemently announced that they have informed me of all this. My answer STOP LYING
On asking the customer service as to why they did not inform me, the guy went on and on about sending SMS and email and etc etc. Then just to make his case he read off my contact details to me. Thank you very much, but I know all that. Ever bothered calling a customer up personally about this issue? You know my details, so you would also know that I work in the same building where you have a branch. And that branch is only 30 meters away from my office AND ON SAME FLOOR!!
NBK a bank with deep roots in Kuwait and its customers / residents has turned out to be one hell of a blunder. If this is the way they do business than NBK…THANK YOU but NO THANKS. The day you sold me your card service you were literally begging me to get one. You even came to my doorstep personally with the envelop just to show how much you care! But now what happened to your service?! You may recall that this is called CUSTOMER SERVICE. And if you have none than better not lie about it, just don’t do it.
Tell you what NBK, I have now decided to CANCEL all of my accounts with you …AND I AM INFORMING YOU beforehand just for the record. I have already been burnt once before when you decided to hike charges for one particular business service without informing. And that was embarrassment enough.
NBK you may laugh off my rant because I am not one of your MEGA customers, but I feel pinched by your business practices, and I am a customer. Customer Service 101: “The customer is always right”
Hopefully you may read this and realize what I have just said…if not then continue your muses with the rest of us.
about time. i have already closed my account with them. i had an account with them for 6 years and when i applied for a loan they were like hmmm, huh, zzzzzzzzzzz
I have been using KNET (NBK account) to pay for my expenses.
When I was withdrawing money from one of the machines they have charged me twice. This issue is not isolated and many customers have been billed twice.
I have called their customer service many times and still the issue has not been corrected. Three weeks have passed and still to no avail.
In my opinion this blatant stealing and if a customer does not look at his account they might decide to never return his money. I am not talking about a small amount. I was withdrawing money to pay for my rent and my accounted was debited an extra 300KD equivalent to more than a thousand dollars.
[...] GM office of NBK just called in to update me on the issue of NBK card fiasco. NBK management was notified of the case and they reviewed the whole thing. NBK management accepted [...]
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